PG&E presents Smart Meter Performance Report to address Accuracy Concerns
There has been heated controversy over the accuracy of the Smart Meters Pacific Gas and Electric (PG&E) has been installing to remotely monitor energy usage by California consumers. To address this controversy, a 700 page report on Smart Meter performance prepared for the California Public Utility Commission is being made available to the public this week.
At a press conference, PG&E admitted that at least 50,000 Smart Meters -- which represents one percent of the 5.5 million installed so far -- are not working properly. But they stressed that faulty equipment was not altogether to blame for the surge of public backlash. Instead, they focused on their poor public relations campaign and have consequently pledged to improve their damaged reputation by making more information available to the public.
Besides releasing the detailed study, PG&E has hired 165 new customer representatives and has vowed to hold community meetings in new service areas before the Smart Meters are installed. PG&E Vice President and chief customer officer Helen Burt, apologized repeatedly during the press conference for not addressing customer complaints sooner and proclaimed that "we are absolutely committed to smart meters and to regaining customer trust."